Privacy Policy

RealAI Systems, LLC

Effective May 16, 2025

RealAI Systems, LLC (“RealAI,” “we” or “us”), a wholly-owned subsidiary of Rise Companies Corp., handles Personal Information (defined below) that we collect in connection with individuals who visit our website, realai.com (the “Site”), access our products and services through the Site or our mobile applications and related technology (the “Services”), use or evaluate our Site and/or Services, or otherwise engage in business with RealAI. This privacy policy (our “Privacy Policy”) describes our policies and practices regarding Personal Information collected via our Site and Services. This Privacy Policy applies to Personal Information collected through the Site or the Services and does not apply to any Personal Information collected by third party websites or apps not operated by RealAI.

By accessing the Site and/or using our Services, you are consenting to our use of your Personal Information in accordance with this Privacy Policy. Further, your access to and use of the Services is subject to the RealAI Terms of Service located at /policies/terms-of-service.

Information RealAI Collects About You

Personal Information You Provide

We use the term “Personal Information” to mean any information that could be used to identify you, including your name, address, email address, birth date, financial information, cell or land-line phone number, or any combination of information that could be used to identify you.

What Personal Information we collect from you depends on what Services you choose to use and how you interact with the Site:

Site Visitors. We have structured our Site so that, as a site visitor, you may come to our Site and review selected information about our Services without registering.

Automatically-Collected Information.

We, our service providers, and our marketing partners, may automatically log information, such as the type of computer or mobile device accessing our Services, interactions over time with our Services, our communications (including emails and alerts), and other online services, such as:

• Device data, such as the computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.

• Online activity data, such as pages or screens viewed, how long was spent on a page or screen, browsing history, navigation paths between pages or screens, information about activity on a page or screen, access times, and duration of access, and whether marketing emails were opened or links within them clicked. We use Google Analytics, a web analytics service provided by Google LLC (“Google”) to help collect and analyze Usage Information. For more information on how Google uses this information, click here.

We and our third-party providers use the following tools for automatic data collection:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping navigate between pages efficiently, remembering preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.

• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on devices outside of browsers in connection with specific applications.

• Pixels/Web beacons, also known as pixel tags or clear GIFs, which are tiny images that may be embedded within web pages and emails, requiring a call (which provides device, visit and other internet activity information) to another server, which may be a third-party server, in order for the pixel to be rendered in those web pages and emails. We and our third-party providers use pixels to learn more about your interactions with email content or web content. Pixels can also enable us and third parties to place cookies on your browser. Pixels are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, to help us understand user activity and patterns, and facilitate online advertising.

• Other similar technologies: We use other tracking technologies, such as SKDs and mobile advertising IDs for similar purposes as described herein.

Information Collected for the Services

RealAI also obtains certain information from third parties and may augment the Personal Information that it collects through the Services with this information. This data may include information from publicly-available and private data supplies, including: personal identifiers, and commercial information (such as commercial real estate sales, tax, and debt information).

How We Use Personal Information

We use your Personal Information for the following purposes:

• to process transactions that you have authorized us to make;

• to facilitate your activities with respect to our Site;

• to create and maintain the Services, develop new products and services, and improve existing products and services;

• to contact you regarding administrative issues, such as questions about your specific request, or otherwise respond to your comments or requests;

• to verify and authenticate your identity, to help us ensure that the individuals who use the Site and Services are who they claim to be; to prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or illegal activities;

• to help us operate our Site;

• to deliver notices regarding your account;

• to send you information we believe is relevant to you, such as news, bulletins, or other information;

• to enforce this Privacy Policy and our Terms of Service;

• to conduct user surveys and questionnaires; and

• to comply with applicable law, respond to subpoenas, governmental requests for information and similar demands or requests, to protect our Company, our Site and third parties and to protect and defend against legal claims.

  Marketing and advertising. We and our advertising partners may collect and use Personal Information for marketing and advertising purposes, including:

• Direct marketing We may from time-to-time send direct marketing communications including, but not limited to, communications about special promotions, offers and events. Recipients may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.

• Interest-based advertising. We may engage third-party advertising companies and social media companies to display ads promoting our services across the web. These companies may use cookies and similar technologies to collect information about interactions (including the data described above) over time across the Internet and use that information to serve online ads that they think will be of interest. This is called interest-based advertising.

We use aggregated information to analyze the effectiveness of our Site, to improve our Services, and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our Services and the characteristics of visitors at our Site, and may disclose aggregated information to third parties, including advertisers. We may collect aggregated information through features of the software that support our Services, through cookies, and through other means described in this Privacy Policy.

How We Disclose Personal Information

We do not disclose your Personal Information to unaffiliated third parties except as provided in this Privacy Policy, as follows:

Service Providers. We may disclose Personal Information to third party companies and individuals that provide services on our behalf or help us operate our Services, such as hosting services, cloud services, information technology services, email communication software, email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, AI and chatbot services, and web analytics services.

Payments. We may use payment processors such as Stripe, Inc. (Stripe), Apple Pay®, and Google Pay to facilitate the processing of certain payment transactions for our Services. These vendors collect financial information as necessary to process your payments for the Service. We may disclose your Personal Information to these vendors to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches and to assess and manage risk, including to alert you if fraudulent activities have been detected on your accounts; and provide customer services, including to help service your account or resolve disputes. For additional information regarding Stripe’s processing of your Personal Information, refer to their privacy policy (located at https://stripe.com/privacy).

Advertising Partners. We may disclose Personal Information to third-party advertising companies for interest-based advertising purposes as described above.

Affiliates. We may disclose information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with RealAI. Our affiliates may use the Personal Information we disclose in a manner consistent with this Privacy Policy.

For Legal Reasons. We may disclose your Personal Information to the extent we reasonably believe we are required to do so by law or to comply with legal or regulatory requirements, or to protect against fraud, illegal activity, or to otherwise protect RealAI against liability.

In Connection with a Corporate Transaction. In the event of a transaction or proposed transaction involving the transfer of substantially all of the assets of RealAI or one or more of its businesses to another entity, whether an affiliate or a third party, or in connection with a bankruptcy, we may disclose your Personal Information in the diligence process or to otherwise facilitate the transaction, and with individuals assisting in the transaction or in connection with a bankruptcy. Your Personal Information may also be one of the transferred assets as part of the transaction or bankruptcy.

For Safety & Security. We may reveal your Personal Information to third parties, including law enforcement agencies, in order to protect the safety and security of our employees and employees of our affiliates, users or of any third party.

Aggregated Data. We may disclose aggregated or otherwise de-identified data collected from users of the Services with third parties for business purposes of our Company and/or our business partners, including, without limitation, industry analysis, behavioral analysis, or demographic profiling.

Feedback, Questionnaires and Surveys

Our Site allows site visitors and users to participate in surveys and questionnaires, which from time to time we may post on the Site. We also encourage our users to provide feedback to us about our Site and our Services. You are free to choose whether you participate in these activities. We may ask that, in addition to providing your responses, you also provide us with your contact information. In these instances, we use any Personal Information you choose to provide to us in connection with these activities for the purposes for which you submit the information. We aggregate information derived from survey and questionnaire information – with your Personal Information removed – and may use and disclose that de-identified information for any business purpose.

Links to Other Sites

This Privacy Policy applies only to Personal Information collected by our Site and Services. Our Site may contain links to other sites that are not owned or controlled by RealAI. RealAI is not responsible for the privacy practices of such other sites, and we encourage you to be aware when you leave our Site and to read the privacy statements of each and every web site that collects Personal Information.

Data Security

We have put in place safeguards to protect Personal Information against loss, theft, and unauthorized use, disclosure, or modification. With that said, there is no such thing as 100% security of the networks, servers, and databases we operate or that are operated on our behalf. For example, email sent to or from the Site may not be secure. Before submitting any Personal Information via the Site, please be aware of these inherent risks and understand that you do so at your own risk.

Data Retention

We keep your Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so in connection with your account, or as required by law (e.g., for legal or other purposes), whichever is longer.

Your Choices

If you choose not to provide certain Personal Information through our Site, we may not be able to provide certain services or process certain of your requests. You will not be able to use all of the features and products that we offer through this Site.

Depending on the functionality associated with the Site feature you are using, you may be able to update or delete certain of your Personal Information on the Site. Accordingly, at your request, we will take reasonable steps to remove your Personal Information from our databases. However, please note that:

• if you request deletion of your Personal Information, you may be unable to use certain features of the Site and any associated Services;

• certain of your Personal Information may remain in our databases following the deletion of your account; and

• we may not be able to remove de-identified, anonymous, or aggregate data from our databases.

  Any deletion requests may be sent to contact@realai.com.

  Opt out of marketing communications. If you no longer wish to receive marketing emails from us, you can opt out of these communications by clicking on the “unsubscribe” link included in those emails, or by contacting us at contact@realai.com. Please understand that you will not be allowed to opt-out of legal and related notices concerning your relationship to the Site or your account.

Online tracking opt-out. There are a number of ways to opt out of having online activity and device data collected through our Services, which we have summarized below:

• Blocking browser cookies. Most browsers let users remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in the browser settings. Many browsers accept cookies by default until users change their settings. For more information about cookies, including how to see what cookies and other technologies have been set on a device and how to manage and delete them, visit allaboutcookies.org or http://preferences-mgr.truste.com.

  Use the following links to learn more about how to control cookies and online tracking through the browser:

  • Firefox; Chrome; Microsoft Edge; Safari

  • Blocking advertising ID use in mobile settings. Mobile device settings may provide functionality to limit use of the advertising ID associated with the mobile device for interest-based advertising purposes.

  • Using privacy plug-ins or browsers. Another way to block our Services from setting cookies used for interest-based ads is by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers. You can also install a browser add-on to opt out of Google Analytics.

  • Platform opt-outs. The following advertising partners offer features to control the use of Personal Information for interest-based advertising:

    • Google

      • X (Twitter)

    • Facebook

    • Microsoft

  • Advertising industry opt-out tools. The following opt-out options also limit use of information for interest-based advertising by participating companies:

    • Digital Advertising Alliance for Websites

    • Digital Advertising Alliance for Mobile Apps

    • Network Advertising Initiative

  Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, they will need to be separately configured on every browser and device that accesses the Services.

Children’s Privacy

Our Site is not directed to children under the age of 18. We do not knowingly seek to collect or maintain Personal Information or other information from children under the age of 18. We will use commercially reasonable efforts to delete any Personal Information or other information later determined to be provided by a child under the age of 18. Use of the Site by children under the age of 18 is not permitted. If you become aware that a minor has provided Personal Information through our Site, please email us at contact@realai.com.

Changes to This Privacy Policy

We reserve the right to alter, modify, update, add to, subtract from or otherwise change this Privacy Policy at any time, which will become effective as of posting on the Site. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and disclose Personal Information.

Additional Notice to Certain State Residents

We may be required by certain state privacy laws to provide this state notice (“State Notice”) to residents of certain states to explain how we collect, use, and disclose their Personal Information, and the rights and choices we offer such residents regarding our handling of their Personal Information.

Scope And Exclusions. This State Notice only applies when we are collecting personal information from individuals who reside in states where we are subject to local privacy laws.

Privacy Rights. State comprehensive privacy laws grant certain state residents the following rights:

• Information and Access. Certain state residents can request information about how we have collected, used and disclosed their Personal Information during the past 12 months. We have made some of this information available to certain state residents without having to request it by including it in this Privacy Policy. This includes (1) the right to request information regarding the categories of Personal Information we collect along with other information such as the categories of sources from which the information is collected and third parties with whom it is shared and (2) the right to request a copy of the specific pieces of Personal Information we collect (sometimes referred to as the right to access Personal Information).

• Deletion. Certain state residents can ask us to delete the Personal Information that we collected or maintain about them.

• Correction. Certain state residents can request to correct inaccurate Personal Information that we maintain about them.

• Sensitive Personal Information. Certain state residents can request limitations on our use of their sensitive Personal Information in some circumstances.

• Opt out of Sale or Sharing of Personal Information/Targeted Advertising. Like many businesses, we use services that display interest-based ads to users around the web. We offer instructions on how to limit online tracking in the “Your Choices” section above. Additionally, you may opt-out of this activity by using the contact information below.

Please note that these state laws limit these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. We will also respond to requests for information and access only to the extent we are able to associate with reasonable effort the information we maintain with the identifying details in a request. If we deny a request, we will communicate our decision to the requester. State residents are entitled to exercise the rights described above in good faith free from discrimination; however, we reserve all rights we may have under law with respect to requests made in bad faith or that are manifestly unfounded or excessive.

How Certain State Residents Can Submit A Request. Certain state residents may submit a request to exercise their rights by contacting us at contact@realai.com or at the mailing address in the “Contact Us” section of this Privacy Policy. To opt out of the sharing of Personal Information we offer instructions on how to limit online tracking in the “Your Choices” section above.

Extension. We will make an effort to fulfill verified requests within 45 days of receipt. However, the period for responding to verified request may be extended, based on the complexity and the number of requests received. If this extension is required, we will communicate the extension and the reason(s) for the delay within 45 days of receiving the request.

Identity Verification. We will need to confirm the identity of the requester and their state residency in order to process requests to exercise the above rights. We cannot process requests if we are not provided with sufficient detail to allow us to understand and respond to it.

Authorized Agents. Certain state residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.

“Shine the Light” Law

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for such third parties’ direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. However, although RealAI may share Personal Information with vendors to market on behalf of RealAI, as discussed above, RealAI does not share your Personal Information with third parties for their own direct marketing purposes.

How We Respond to “Do Not Track” Signals

Our Site currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, the practices of our Site or Services, or your dealings with our Site or Services, please contact us:

By email at:

contact@realai.com
By mail at:

REALAI SYSTEMS, LLC
11 Dupont Circle NW 9th Floor
Washington, DC 20036